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Buyer

Can I offer a lower bid for an item?

No, we do not accept bids on QC Consigns. We believe that our listed price for each item is the best resell price for the item’s quality.

Which items are excluded from promotions and discounts?

Some of our most valuable items are not eligible for discounts based on current market value and demand. Items that do not qualify for discounts will have the phrase “Coupons and discounts are not available for this product” on their unique product pages. Only one promotional code can be used per order, and promotional discount codes cannot be combined with markdown items.

How do you authenticate each item?

Each product we accept is put through a multiple-point, brand-specific authentication process by a team of third party experts headed by our owners who have a vested interest in making sure what you buy is authentic.

What are your condition standards?

We require consigned items to be clean and free of stains or smells. We inspect each item carefully and guarantee the quality of the item and its condition. All items are stored in a temperature controlled pet and smoke free environment. Each accepted item is categorized as Pristine, Excellent, Very Good, or Good.

Pristine:
Clothing: Items show no signs of being worn and tags are attached. Along with original packaging may or may not be included.
Handbags, Shoes & Accessories: Items show no signs of being worn and include tags.
Jewelry: Items show no signs of being worn, but do not require tags.
Home: Items show no signs of wear and come with a box and/or tag.

Excellent:
Clothing: Items are in perfect condition, but tags are not attached. Original packaging may or may not be included.
Handbags, Shoes & Accessories: Items are in perfect condition, but tags are not attached.
Jewelry: Items show only extremely superficial signs of wear, such as light surface scratches.
Home: Items show no signs of wear but do not come with a box and/or tag.

Very Good:
Clothing: Items may or may not show some wear to fabric, or small stains and snags. No tags or original packaging included.
Handbags, Shoes & Accessories: Shoes may have light scuffing to soles. Handbags may have slightly worn corners.
Jewelry: Items may have slight scratches at metal, but stones are still perfect.
Home: Items show minimal signs of wear such as surface scratches, lightening to fabric and minor discoloration or tarnishing.

Good:
Clothing: Items may show more prominent wear such as fading of fabric, noticeable stains and snags or discoloration to name a few, but are not limited to just these imperfections.
Handbags, Shoes & Accessories: Shoes may have moderate scuffing at soles and visible creasing or wear to the leather. Handbags may have worn corners, tarnishing at hardware and creasing to leather.
Jewelry: Items may have moderate scratches or tarnishing at any component.
Home: Items show moderate wear such as prominent scratching, fading to fabric and discoloration or tarnishing.

*Many of our items come with original tags, boxes, dust bags and authenticity cards. When these are available, they will be mentioned in the item description.

We are very critical of our ranking placed on each item listed on our site that is why we take photos (when possible) of the actual item.

RETURNS
Returns must be requested within 14 days of purchase or shipment date and items must be received within 10 days of return request. You will receive a prepaid shipping label which you can use, if you choose, for a fee of $11.95. Or you will be provided our return to address and you can pay for your own shipping label by your preferred Shipper.

ITEMS NOT ELIGIBLE FOR RETURN
Intimates, swimwear, luggage, beauty, and any FINAL SALE items cannot be returned.

All items that cannot be returned can be consigned (excluding beauty and Intimate apparel). Click here to learn more about consigning your items with QC Consigns.

To see our complete return policy, click here.

Does QC Consigns have stores and locations to consign in person?

No not at this time. We are always growing and looking for opportunities to proceed great customer service, and sell good quality items at a great value to many different customers and online shopping allows us to do that worldwide.

What are your shipping and delivery options?

For information on our domestic and international shipping options, click here.

How do I track my order?

We will send an email notification including tracking information when your package has shipped. You can view the status of your order, obtain tracking information in the My Purchases section under My Account.

Can I cancel my order?

We want to deliver your item as soon as possible, so we process orders in real time during business hours. This means we are unable to cancel orders once they have entered the shipping process. This usually occurs within 30 minutes during business hours. To find out if your order is eligible for cancellation, please contact customer service at catchall@qcconsigns.com

Can I buy a Gift Card?

No, not currently..

Do you have a mobile app?

No, not currently, but as we continue to grow our store and find new ways to accommodate the shoppers request. We will continue to investigate opportunities allowing to remain competitive in the on-line Consignment industry.

What if I’ve purchased a high-end luxury designer item that was listed as authenticate, but I find out and have written proof that it is not?

First and foremost, we will always work very hard to avoid this from happening, but if it does happen with one of our high value items. Proof from a certified authenticator from our list of authenticators will be required. We will accept our item(s) back within the allowed return time (please read the returns policy) granting you 1.5x your purchased price excluding tax, shipping cost. Please contact QC Consigns by emailing to carlo@qcconsigns.com


Consignors

What is QC Consigns commission structure?

It’s simple….. We don’t have a structure or a tier system like some of our other online competitors. You receive 60% of the resale price of your items. Your listed item sells, and we pay you 60% of what the item resold for. It’s just that simple. We don’t believe you should have to pay twice for an item you purchased once before.

How does the consignment process work?

There are two easy ways to consign with us.

1. Schedule An In-Home Pickup

If you have 10 or more items, you may be eligible for our free Concierges pickup service. We presently only offer this in Charlotte North Carolina, with future plans to expand this service as we grow.

2. Get Free Direct Shipping

If you have fewer than 10 items or if our Concierges service is unavailable in your area, you can get a free shipping label to send your items to us. Click here to start your consignment and get your free label. For further assistance, email consign@qcconsigns.com.

Which designers do you accept, or products can I consign with QC Consigns?

We accept All Designer labels from High End Luxury labels to moderately price designer labels. We will contract items for consignment for almost any product area; Apparel, Electronics, Jewelry, Small Household appliances, Vintage Collectibles, Art, Furniture (upon approval), Toys, Precious stones and everything in between. Our Moto is if you Purchased it once, there is someone else who will buy it again. Our original “From Soup to Nuts Consignment” model is what separates us from our online resell Competitors.

YOU NAME IT WE JUST MAY CONSIGN IT!

Where can I track my sales?

You can view the status of current and past consignment in the My Sales section of your account.

What are my commission payment method options?

We offer consignors two commission payment methods. You can update your payment method at any time from My Sales, or by sending an email at consign@qcconsigns.com.

  1. Direct Deposit: Direct deposit is the easiest and fastest way to get paid. Your commission will be automatically deposited into your bank account every month via Paypal Direct or JP Morgan Chase Quick Pay, through the “Zelle” process. This payment method may not be any quicker than a Mailed Check.
  1. Mailed Checks: This is our default payment method; however, checks are less timely than other payment methods due to processing and shipping time.

When will I be paid?

QC Consigns processes payments on the week of the 25th th of every month for items sold from the 1st - 25th of the previous month. For example, payments processed on April 25th week would cover the selling period from March 1 - March 25th. If the 25th falls on a weekend or holiday, payments will be processed the Monday after the 25th or the following business day. Direct deposit payments are processed on the 25th to the 31st and can take up to 48 hours to transmit to your bank. Checks will be processed on the week of the 25th and can take 7-10 business days to arrive by USPS standard mail. You can sign up for Direct Deposit by emailing your request at consign@qcconsigns.com

What are your complete Consignor Terms?

To see our complete consignor terms, click here.

How are the resell prices set for my items?

We use a proprietary algorithm to set prices according to designer, item type, age, condition and current market demand. Because we earn more when you earn more, you can trust that we always price items at the highest resale value. We will watch the market for your type of item and listing prices could change as a result to what is happening in the market for your item. You will not be notified of this change unless the prices for the listed item is less than the resell range listed on your contract.

Will promotional discounts affect the price of my items and my commission?

We run sales and promotions to encourage the sale of your items, and we account for this when pricing your items. The final selling price will always be within our stated price range in your contract (when it is not you will be notified). We run promotions in the interest of selling your items, and they are an expense that we are responsible for.

The following items are protected from discounts for the 1st 30 days of being listed under the contracts commission period:

  • All women’s and men’s handbags and accessories $995+
  • Jewelry & Watches $750+
  • Select items based on current market value and high demand, by the discretion of QC Consigns only.

Will I be able to approve the price of my items before they are listed on the site?

Yes, the only time to approve the listing price “range” for your items is when you receive your Consignment Contract. We will give you 15 days to read, agree with, and sign and send your consignment back to QC Consignment Headquarters. Once you’ve signed your contract. QC Consigns assumes you are in agreement with our suggested listing range. If you have questions regarding your item’s suggested price range, please contact via email at consign@qcconsigns.com

What happens if my designer luxury item is found to be a fake?

If your item(s) are found to be a fake. We will notify of our finding with proof from a reputable authenticator who specializes in your item. We are required by law to not return your fake. This item will be discarded and not returned to you. You will be given a warning in writing. If this is repeated you will no longer be allowed to Consign with QC Consigns after two times of finding your high end designer luxury item to be a fake.

Do I need get my proposed consignment items approved before sending to QC Consigns?

Yes, your item(s) will need to be pre-approved. We will ask you to send photos of your item for pre-approval before sending your item(s) to us. Any item sent to us without pre-approval will still be inspected and considered for Consignment. If we can not consign your item that did not receive pre-approval. We will not return that item to you without your written consent. If we do not receive your written consent at the time of receiving your items for consignment appraisal/ review your item(s) will be discarded or donated. Once receiving your written consent to return your item that was not pre-approved, and we do not consign, we will send back to you at your expenses when your 1st proceeds check is sent to you. Your proceeds’ check will be deducted the shipping fee to return your non-approved non-consigned items.

Do you accept international consignment items?

No, unfortunately at this time we are not set up to consign with consignment customers outside of the United States.